All orders are processed within 1-5 business days.
You may return or exchange your order within 20 days from the date of purchase (final sale items and masks excluded).
items exchanged or returned must be in new; unused condition, in original packaging, with tags attached, unaltered, and with no odor. No exceptions.
If customers request a refund, a refund will be given only for the price of the item not for the cost of shipping.
Clearance, Final Sale, undergarments, and certain hats are NOT eligible for exchange.
Since you are responsible for shipping items back to us, we recommend insuring packages, especially high-end items.
TO THE MOON will not be responsible for packages not received by our warehouse. Please ship to our warehouse return/ exchanges as soon as possible within 20 days. WE DO NOT GUARANTEE the availability of items for exchange. We will email once an item is received a notification will be issued to the email provided. We will then notify you when an exchange is completed. For additional information, please contact our customer service at firstname.lastname@example.org